Cancellation & Refund Policy

Congneva Digital provides consultation and planning services that help businesses discuss custom digital tools, workflow solutions and possible software requirements.

Because consultation services involve reserved time, preparation and requirement review, cancellation and refund requests are handled according to the stage of the service.

This policy applies to consultation bookings made through official Congneva Digital communication channels.

Customers may request cancellation before the scheduled consultation begins.

• Cancellation requests received before consultation preparation starts may be considered for a refund.
• Customers should contact Congneva Digital as soon as possible if they need to cancel.
• Rescheduling may be available depending on consultation availability.
• Requests made after the consultation has started are handled according to the completed service stage.

A refund may not be available in situations where the consultation service has already been provided or preparation work has already been completed.

• The consultation session has already started or finished.
• Requirements have already been reviewed and documented.
• Preparation work has been completed based on customer information.
• The customer does not attend the confirmed consultation without prior notice.
• Information provided by the customer is incomplete and prevents normal consultation progress.
• The customer changes their requirements after consultation work has already been completed.

A refund request may be considered when the consultation service has not started and no preparation work has been completed.

• The cancellation request is received before the agreed consultation preparation begins.
• Congneva Digital is unable to provide the agreed consultation service.
• A duplicate payment has been confirmed.
• A payment issue requires correction after review.

Once a refund has been approved, it will be processed through the original payment method where possible.

Congneva Digital cannot control external processing times after a refund has been successfully submitted.

Customers who need to change their consultation time should contact Congneva Digital before the scheduled appointment where possible.

Changes are subject to availability. A new consultation time may be arranged when suitable.

Repeated changes or missed appointments may affect future booking arrangements.

Congneva Digital provides consultation based on the information supplied by customers. Customers are responsible for ensuring that the information they provide is accurate and suitable for discussion.

Consultation services provide professional discussion and planning support. They do not guarantee a specific software outcome, business result or operational improvement.

Any development work, technical scope or future project arrangement requires separate confirmation after requirements have been reviewed.

Congneva Digital is not responsible for delays or processing times caused by external payment providers, customer banks or circumstances outside reasonable control.