Privacy Policy

Congneva Digital is operated by CONGNEVA LIMITED. Our business provides custom business tool development services, creating simple digital tools and workflow solutions based on customer requirements.

Our website provides information about our software development services and allows visitors and prospective customers to contact us to discuss their requirements. We may receive information when you submit an enquiry, request a consultation, communicate with us by email, or use relevant functions on our website.

We collect only information that is relevant to communicating with visitors, understanding service requirements and managing ordinary business enquiries.

• Name and business contact details.
• Email address and telephone number when provided.
• Information included in an enquiry or service request.
• Business requirements, workflow descriptions and project information supplied by you.
• Website usage information that is generated through ordinary technical operation.
• Basic device or browser information where required for website operation and administration.

Please only provide information that is relevant to your enquiry or service requirement. We do not ask visitors to provide information that is unrelated to the purpose of their communication with us.

Information may be used to respond to enquiries, understand customer requirements, arrange consultations, discuss potential software projects and provide information about our services.

• To respond to messages and service enquiries.
• To understand requested business tools and workflow requirements.
• To prepare appropriate service discussions and project information.
• To communicate about an enquiry or ongoing business relationship.
• To maintain ordinary business and administrative records.
• To operate, maintain and improve the website.

We do not use information for unrelated purposes without an appropriate basis for doing so. Where a new use is materially different from the original purpose, the relevant privacy information will be reviewed before that use begins.

Where applicable, information is handled using a lawful basis under the UK data protection framework. The relevant basis depends on the reason information is being used.

Where consent is used as the applicable basis, you may withdraw that consent by contacting us. Withdrawal does not affect processing that was completed before the withdrawal.

Congneva Digital does not make personal information available for unrelated purposes. Information may be shared with service providers where this is necessary to operate the website, communicate with customers, maintain business systems or provide an agreed service.

Where another organisation processes information on our behalf, we expect that organisation to handle the information only for the relevant service purpose and in accordance with applicable requirements.

Information may also be provided where required by applicable law or where necessary for the establishment, exercise or defence of a legal matter. Such disclosure is limited to what is reasonably necessary for the relevant purpose.

We keep information only for as long as it is reasonably required for the purpose for which it was collected, taking account of business administration requirements and applicable record-keeping obligations.

Retention periods are reviewed when the relevant purpose ends. Where information is no longer required, it will be deleted, anonymised or otherwise handled appropriately.

Our website may use cookies or similar technologies that are necessary for normal website operation, page functionality, preferences or basic technical administration.

Where optional technologies are used that require a visitor’s agreement, appropriate information and controls will be provided through the website where applicable.

You can also manage cookies through your browser settings. Disabling certain technologies may affect some website functions.

Depending on the circumstances and applicable data protection requirements, you may have rights concerning your personal information. These can include requesting access to information held about you, asking for inaccurate information to be corrected, requesting deletion where applicable, requesting restriction of certain processing, objecting to certain uses, and exercising data portability rights where the relevant conditions apply.

Where processing is based on consent, you may withdraw consent. You may also contact us if you have questions about how your information is handled.

To make a request, please contact us using the details provided in the Contact section below. We may need enough information to identify the relevant records and respond accurately to your request.

Congneva Digital applies reasonable technical and organisational measures appropriate to the nature of the information and the purposes for which it is handled.

Access to business information is limited according to operational requirements. Information is handled through appropriate business systems and processes, with consideration given to access control, accuracy, storage limitation and the proper handling of information.

No website or electronic communication method can be described as completely free from technical limitations. For this reason, we focus on appropriate measures that are proportionate to the information we handle and the services we provide.

This Privacy Policy may be reviewed and updated when our website, services, information handling practices or applicable requirements change.

Where a change materially affects how information is used, the updated information will be made available on this page before the new processing activity begins where applicable.

If you have a question about this Privacy Policy, how information is handled, or a request concerning your information, you can contact CONGNEVA LIMITED using the details below.